1. Who this policy covers
This policy applies to visitors to our website and to owner-operators, motor carriers and their staff who apply for or use our truck dispatch services in the United States.
2. Information we collect
Information you give us. When you submit our carrier application or contact us, we collect:
- Your name, company name, phone number and email address
- Your MC and USDOT numbers, equipment type, number of trucks, preferred lanes and home base
- Anything else you choose to include in your message
Onboarding documents. If you sign up for dispatch services, we collect documents needed to set you up with brokers, such as your W-9, certificate of insurance, operating authority, notice of assignment and factoring details.
Service records. Load details, rate confirmations, bills of lading, invoices and our calls, texts and emails with you.
Technical information. Like most websites, our hosting provider and the fonts we load (Google Fonts) may automatically receive your IP address, browser type and the pages you visit. We do not use advertising cookies or sell this data.
3. How we use your information
- To review your application and contact you about our dispatch services
- To find, negotiate and book loads that you approve
- To complete broker and shipper setup packets on your behalf
- To prepare invoices, coordinate with your factoring company and follow up on payments
- To provide support, keep records and meet our legal obligations
- To protect our website and business against fraud and abuse
4. How we share information
We do not sell or rent your personal information. We share it only:
- With brokers and shippers, as needed to set you up and book loads you approve
- With your factoring company, if you use one, to process payments
- With service providers who help us run our business (for example email, spreadsheet and phone providers), under confidentiality obligations
- When required by law, or to protect our rights, our clients or the public
- In a business transfer, such as a merger or sale of the company, subject to this policy
5. Calls, texts and email
By submitting our form you agree that we may contact you by phone, text message or email about dispatch services. Message and data rates may apply. You can opt out of texts at any time by replying STOP, or ask us to stop calling or emailing you. We never share your mobile number with third parties for their marketing.
6. How long we keep information
We keep application information for as long as needed to respond to you, and service records for as long as you are a client plus any period required for tax, accounting or legal reasons. We then delete or anonymize it.
7. Security
We use reasonable administrative and technical safeguards, such as access controls and secure, reputable cloud services, to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Your choices and rights
You may ask us to access, correct or delete the personal information we hold about you, or to stop contacting you. Depending on the state you live in (for example California, Virginia, Colorado or Texas), you may have additional rights under state privacy laws. We will not discriminate against you for using them. To make a request, contact us using the details below. We may need to verify your identity first.
9. Children
Our services are for businesses and adults. We do not knowingly collect information from anyone under 18.
10. Changes to this policy
We may update this policy from time to time. The "Effective" date at the top shows when it last changed. Significant changes will be posted on this page.
11. Contact us
Fynex Group (Fynex Logistics)
[BUSINESS ADDRESS]
Phone: [PHONE NUMBER]
Email: [EMAIL]